Privacy Policy

Effective Date: October 24, 2024

This Privacy Policy is designed to help those concerned with how their "Personally Identifiable Information" (PII) is collected, used, and protected when engaging with Luminance’s website or services. PII, as defined in privacy laws, includes information that can be used alone or with other data to identify, contact, or locate an individual. Please read this policy carefully to understand how we handle your information.

What Personal Information Do We Collect?

When interacting with our website, you may be asked to provide:

  • Name
  • Email address
  • Mailing address
  • Phone number
  • Payment details (e.g., credit card information)

This information is collected to enhance your experience with Luminance and fulfill your requests.

When Do We Collect Information?

We collect information when you:

  • Visit or browse our website
  • Register for an account
  • Place an order
  • Subscribe to our newsletter
  • Respond to surveys or marketing communications
  • Interact with other features on our site

How Do We Use Your Information?

We use your information to:

  • Personalize your experience by delivering relevant content and products
  • Improve our website to better serve you
  • Respond to customer service inquiries
  • Process transactions quickly and securely
  • Administer promotions, surveys, or other site features
  • Send updates about orders, products, and services

How Do We Protect Your Information?

We implement advanced security measures to protect your personal information:

  • Regularly scan our website for vulnerabilities
  • Use encrypted technology (SSL) to safeguard sensitive data
  • Restrict access to personal information to authorized personnel only
  • Process all transactions through secure third-party payment gateways

We do not store or process sensitive payment information on our servers.

Do We Use Cookies?

Yes. Cookies are small files stored on your device that help us enhance your browsing experience. We use cookies to:

  • Remember and process items in your shopping cart
  • Understand user preferences and improve services
  • Compile aggregate data about site traffic and interactions

You can adjust your browser settings to disable cookies. However, some site features may not function properly without cookies.

Third-Party Disclosure

We do not sell or trade your PII to outside parties without prior notice, except:

  • To trusted partners who help us operate our website, conduct business, or provide services
  • When required to comply with laws, enforce policies, or protect rights and safety

Non-personally identifiable information may be shared for marketing or analytics purposes.

Third-Party Links

Our website may include third-party links or services. These sites operate independently and have their own privacy policies. We are not responsible for their practices but welcome feedback to improve user experiences.

Google Analytics

With your consent, we use Google Analytics to analyze website performance and improve functionality. Data, including cookies and IP addresses, may be transferred to and stored in the United States. Learn more about Google’s data policy.

California Online Privacy Protection Act (CalOPPA)

In compliance with CalOPPA:

  • Users can visit our site anonymously
  • Our Privacy Policy is accessible on our homepage
  • Users will be notified of policy changes on this page
  • Users can modify their information by contacting us or logging into their account

We honor "Do Not Track" (DNT) signals and do not track users with enabled DNT settings.

COPPA (Children’s Online Privacy Protection Act)

We do not knowingly collect personal information from children under 13. If identified, we will promptly delete such data.

Fair Information Practices

In the event of a data breach, we will:

  • Notify users via email and website notifications within 7 business days We adhere to the individual redress principle, ensuring individuals have rights and recourse in case of data misuse.

CAN-SPAM Act

We collect email addresses to:

  • Respond to inquiries
  • Process orders and provide updates
  • Send promotional emails

To comply with CAN-SPAM, we:

  • Avoid misleading subjects or sender information
  • Clearly label advertisements
  • Include our physical address
  • Provide opt-out options at the bottom of emails
  • Honor unsubscribe requests promptly

Contacting Us

If you have any questions regarding this privacy policy, please contact us.