Terms of Service
Effective Date: October 24, 2024
Welcome to the Luminance website. By accessing or using this website, you agree to the terms and conditions below. Please read them carefully as they contain important information regarding your rights and obligations. If you do not agree to these terms, you may not use this website.
1. General Information
1.1 These terms and conditions govern your use of the Luminance website and any transactions conducted through it.
1.2 By using or accessing the website, you agree to be legally bound by these terms as they may be updated periodically.
1.3 If you do not wish to be bound by these terms, please do not use the website.
2. Product Information and Orders
2.1 The website allows you to browse and order products related to microneedling and skincare.
2.2 Product descriptions, pricing, and ordering processes are detailed on the website.
2.3 Any delivery times or dates mentioned are estimates. We will make reasonable efforts to meet these times but accept no liability for delays.
2.4 Prices for products are subject to change. The price at the time of your order will apply, and discrepancies will be communicated to you before the order is processed.
2.5 Orders are subject to acceptance. Confirmation of an order will be sent via email. If not accepted, the transaction will not proceed, and payment will be refunded.
3. Payment and Returns
3.1 Payment must be made at the time of order. You are responsible for ensuring that the payment method used is valid and that sufficient funds are available.
3.2 Refunds for returned products are subject to our return policy. You must notify us within 30 days of delivery if you wish to return an item. Shipping costs for returns will be at your expense unless the return is due to an error on our part.
3.3 Products must be returned in their original condition. Refunds may be subject to deductions for shipping or damage to returned items.
4. Privacy and Data Protection
4.1 By using this website, you agree to the processing of your personal information in accordance with our Privacy Policy.
4.2 Personal information collected during registration, ordering, or interaction with the website will be used to provide services, process orders, and improve user experiences.
4.3 You must ensure that the information you provide is accurate and up-to-date.
5. Website Use and Content
5.1 You agree to use the website only for lawful purposes. Any unauthorized use, including but not limited to hacking, tampering, or disrupting the website, is prohibited.
5.2 All content on the website, including text, graphics, and trademarks, is owned by Luminance or licensed for use. You may not reproduce, distribute, or modify any content without prior written permission.
5.3 Links to third-party websites are provided for convenience. Luminance is not responsible for the content or availability of these external sites.
6. Disclaimer and Limitation of Liability
6.1 The website and its content are provided "as is." Luminance makes no warranties, express or implied, regarding the accuracy or completeness of the information.
6.2 Luminance is not liable for indirect or consequential damages arising from the use of the website or products.
6.3 In the event of liability, Luminance’s responsibility is limited to the amount paid for the product in question.
7. Changes to Terms
7.1 Luminance reserves the right to modify these terms at any time. Updates will be posted on the website, and continued use of the site signifies acceptance of the new terms.
8. Medical Information Disclaimer
8.1 The content on this website is for informational purposes only and does not replace professional medical advice.
8.2 If you have any medical concerns or conditions, consult a qualified healthcare professional before using Luminance products.
8.3 Luminance is not liable for individual reactions to ingredients or misuse of products. Always perform a patch test if unsure of potential reactions.
9. Dispute Resolution
9.1 In the event of a dispute, you agree to resolve the matter through arbitration under the rules of the American Arbitration Association (AAA).
9.2 Arbitration will take place in your jurisdiction or a mutually agreed location. Each party will bear its own costs unless otherwise decided by the arbitrator.
10. Contact Information
If you have any questions about these terms or your use of the website, please contact us.